BPO Business Analytics Market Featuring Accenture Plc, Capgemini SE, and Cognizant Technology Solutions Corp.
With the gradual recovery of markets from the aftermath of the COVID-19 pandemic, the Data Processing & Outsourced Services industry is likely to witness a mixed impact during the forecast period. Employee monitoring software have great impact om this pandemic era.
Companies across the globe are focusing on creating a Resilient Business Model in the Face of COVID-19. Vendors are continuing their ongoing operations while building resilient business models as the path to recovery from the pandemic is being carved out.
The recovery process involves various phases including:
- Addressing Potential Impacts by Facilitating changes in Process Designs
- Focusing on agile execution of proposed and approved changes.
- Conceptualize scenario-based planning to mitigate future crisis situations.
Retrieve Actionable Data Points to Make Critical Business Decisions
Key Considerations for Market Forecast:
- Impact of lockdowns, supply chain disruptions, demand destruction, and change in customer behavior
- Optimistic, probable, and pessimistic scenarios for all markets as the impact of pandemic unfolds
- Pre- as well as post-COVID-19 market estimates
- Quarterly impact analysis and updates on market estimates
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Global Business Process Outsourcing Market – Global business process outsourcing market is segmented by end-user (IT and telecommunication, BFSI, retail, healthcare, and others) and geography (North America, Europe, APAC, MEA, and South America).
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Call Center Outsourcing Market in Europe – Call center outsourcing market in Europe is segmented by end-user (IT and telecom, BFSI, healthcare, retail, and others) and geography (UK, Germany, France, The Netherlands, and Rest of Europe).
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Key Market Participants Analysis
Accenture Plc
The company offers BPO Business Analytics services such as Insurance, Banking, Supply Chain.
Capgemini SE
The company offers BPO Business Analytics services such as Working Capital Analytics, Customer Analytics, and Marketing Analytics, Social Media Analytics, and Spend Analytics.
Cognizant Technology Solutions Corp.
The company offers BPO Business Analytics solutions such as IPA solutions and RPA solutions.
If you purchase a report that is updated in the next 60 days, we will send you the new edition and data extract FREE! Get the report snapshot here for a detailed market share analysis of market participants during COVID-19 lockdown:
https://www.technavio.com/report/bpo-business-analytics-market-industry-analysis
BPO Business Analytics Market 2021-2025: Segmentation
Bpo business analytics market is segmented as below:
- End-user
- BFSI
- Retail
- Healthcare
- Manufacturing
- Others
- Geography
- North America
- APAC
- Europe
- MEA
- South America
The BPO business analytics market is driven by the generation of high volume of data. In addition, the evolution of cloud-based BPO services and the increased adoption of SaaS-based analytics are expected to trigger the BPO business analytics market toward witnessing a CAGR of almost 16% during the forecast period.
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Market Drivers
Market Challenges
Market Trends
Vendor Landscape
- Vendors covered
- Vendor classification
- Market positioning of vendors
- Competitive scenario
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