HDFC Bank says ‘issues around mobile banking app’ have been resolved

India’s largest private sector lender HDFC Bank, on Tuesday, said it had resolved technical issues with its mobile banking app.

“Please note the issues around mobile banking app is now resolved. Customers can now use NetBanking and mobile banking app for transactions. We regret the inconvenience and thank you for your patience.” HDFC Bank tweeted.

Earlier in the day, the Bank had conceded that its mobile banking app was facing some issues, and had requested customers to use the NetBanking facility to complete their transactions.

In the recent past, HDFC Bank has faced several outages, leading its customers to complain on Twitter about failed transactions.

In December last year, the Reserve Bank of India (RBI) had pulled up HDFC Bank over these outages and has asked the Bank to temporarily halt all digital launches and the rollout of new credit cards.

In a recent analyst call, the MD and CEO of the Bank, Sashidhar Jagdishan had said that HDFC Bank was working with the RBI to resolve the issue and build more robust platforms.

“While tech-outages are a normal business risk for any bank/ financial company, bank could have built a system to ensure faster recovery here,” Jagdishan had said.

Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.

We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor